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Hooks Industrial History

John H. Valentine founded Hooks Industrial in December of 1987 with a remarkably simple idea: He wanted to build a company he’d actually do business with. To meet that standard, it would have to produce the highest quality, most precise and durable parts found anywhere in the world. It would have to employ cutting-edge design and unique sourcing protocols to deliver these parts at the most competitive prices. And, most important of all, it would have to be highly responsive to its customers. A company that returns your calls… before, during and after the sale. A company that stands squarely behind its products, in real time, without evasion or excuses. Period.

To do so, Hooks Industrial immediately embarked upon the development of a state of the art proprietary quality system, designed to ensure that our products reflect our customer’s specifications. On September 19, 1996, Hooks Industrial became the first reverse engineering manufacturer of rotating equipment parts to become ISO-9003-1994 (E) certified. And in every year since, we’ve dedicated ourselves to meeting and surpassing industry standards of excellence. On October 22, 2009, Hooks further developed the quality process by re-registering to the ISO-9001-2008 standard. Simultaneously, Hooks was certified to have met the eighteen provisions of the nuclear 10 CFR 50, Appendix B, standard. As part of the certification, we conducted a survey of all Hooks Industrial customers. The survey evaluated Hooks’ prices, deliveries, competitiveness, communication and product quality. The survey findings resulted in a satisfaction rate of 98.5%. We also rigorously evaluated and certified our vendors, and in doing so, defined the worldwide network of quality-controlled resources now available to our customers. Hooks now stands alone with its rigorous quality program and we’re ready to go to work for you.

Hooks Industrial is the go-to problem solver for purchasing agents across the world. We identify the parts that cannot be traced. We replace the equipment that can no longer be found. And we provide follow-up, value-added services to help insure that our customers’ facilities operate efficiently and consistently. If your success demands the very best parts and the very best service, demand Hooks Industrial.

Heritage of Service

John H. Valentine, Founder and Chairman of Hooks Industrial, proudly served his nation in the US Marine Corps as an infantry officer with the 3rd Battalion, 7th Marine Regiment, 1st Marine Division. He was medically retired with combat wounds from the Marine Corps as a Captain, after serving four years on active duty.

His decorations include the Bronze Star with combat “V”; the Purple Heart with one Gold Star; the Combat Action Ribbon; the Presidential Unit Citation with Ribbon Bar; the National Defense Medal; the Vietnam Service Medal with Four Bronze Stars; the Republic of Viet Nam Gallantry Cross Color Unit Citation; the Republic of Viet Nam Civil Action Unit Citation; and the Republic of Viet Nam Campaign Medal.

John’s military background has had a profound influence on the way we do business. It’s reflected in the duty we feel to our customers and the dedication we pay to our founding principles. It has given us the vision to set great goals and the discipline to achieve them. And it has imbued the company with a can-do, go-the-extra-mile spirit that embraces every customer we’re lucky enough to do business with.

 

 

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